Cisco Brothers collects the following categories of personally identifiable information through our website and our stores: name, address, telephone number, and email address. We may collect your personally identifiable information across various devices you may use to access our website, like a mobile device, PC, or tablet, for example, and from our store operations. You may submit your credit card or financial account information to complete a purchase in our stores. While Cisco Brothers does not store or save credit card or financial account information, it or its third-party vendors use credit card or financial information you provide to process purchase transaction(s).
We do not consider all information that we may gather or create in operating our business to be personally identifiable information. If information is not identity information or directly associated with identity information, we do not consider it to be personally identifiable information. For example, a database of our customers' purchases in aggregate which does not identify the individual customers would not be personally identifiable information.
We will use your personally identifiable information which we learn through our interactions with you only for the purposes you would reasonably anticipate us doing. This includes, but is not limited to, use to contact you to answer your questions, to fulfill orders, to obtain billing or payment information, to follow-up on prior orders or respond to your comments to ensure your satisfaction, and to contact you with additional information where you have permitted us to do so.
We do not share, sell or trade your personally identifiable information with third parties, except we may share some of your personally identifiable information with third party service providers as specified below.
We may disclose some of your personally identifiable information to one or more of our own service providers that we may use to fulfill services for you. We will reasonably assure that those service providers are obligated to maintain the confidentiality of your personally identifiable information, implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure, and only use or disclose it for the purposes we hire them for or law enforcement purposes. You may also disclose some of your personally identifiable information directly to one or more of our own service providers that we may use to fulfill services for you. We will reasonably assure that those service providers are obligated to maintain the confidentiality of your personally identifiable information, implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure, and only use or disclose it for the purposes we hire them for or law enforcement purposes. We may also disclose personally identifiable information to others if we are required to do so by law, to protect and defend the rights of Cisco Brothers, Inc., or in the event of a corporate sale, merger, reorganization, dissolution or similar event.
The security of your personally identifiable information is important to us. Although we cannot guarantee against loss, misuse, alteration, unauthorized disclosure or destruction of data, we use commercially reasonable security measures to protect you from such occurrences. If necessary, in accordance with the law, we will disclose to you any known or reasonably suspected breach in security involving your personally identifiable information.
In addition to the above policies the following apply specifically to our Stores operations.
Our stores operations are available to you to discuss our products and services with a Salesperson or Design Associate, and you may place your orders through one of our Sales Persons or Design Associates in the stores, or via telephone. When we take your order, we will obtain some of your personally identifiable information including your payment information. We will only use that personally identifiable information from your order for purposes concerning the fulfillment of your order. In doing so, your personally identifiable information from an order may be used or shared among our different offices, representatives or service providers such as the store, our warehouses, our headquarters, the freight carriers used to deliver products to you, installers or designers we have engaged to assist with your order, or our credit card merchant banks or other bankers. We will share only that portion of your personally identifiable information with third parties that is reasonably required to fulfill your order, and those third parties will be contractually obligated to use the personally identifiable information only for order-fulfillment purposes.
We will comply with our credit card merchant banks' requirements for the use and storage of your credit card information, such as obligations concerning the security of your credit card numbers, as well as any laws that apply to that information's use and storage.
In addition to the policies discussed above, the following policies apply specifically to our web site www.ciscohome.net.
You may create a personal account in our web. When creating an account, you will be asked to provide contact information and select a username and password. This personally identifiable information may be used to provide you with specific services from us. You may also use the account for personalized features. Submitting contact information and creating an account are strictly voluntary and are not required to use our web site. To protect your information, we do not store your credit card (or similar) data on our web site.
Our web site is not targeted to persons under the age of 13 and is not permitted to be accessed by children under 13. We will not knowingly collect personally identifiable information from persons under age 13.
Our site responds to a web browser's block of persistent cookies by refraining from using our anonymous cookie.
Our site may contain links to other Internet web sites that we think you may find of interest. We are not responsible for the content of these sites, nor do we control, sponsor, endorse or approve them. Your use of those links is at your own risk.
Opting out of Cisco Brothers Communications
We will send you communications, including emails, relating to order confirmation and shipping information. If you request to receive promotional advertising from us either online or by hard copy such as an in store request or by telephone, you have given us permission to communicate with you about that promotional advertising either by postal mail, e-mail or telephone. Further, if you are engaged in transactions with one of our associates and choose to use e-mail or telephone for communications about that transaction, you have given us permission to communicate with you about that transaction. Separately, we may send you commercial communications that promote a commercial product or service and may target such communications based on behavior, geographic location, wish list or cart activity, for example. You may opt-out of receiving future commercial communications from us by following the instructions at the bottom of each commercial email you receive, or visit the following URL: www.ciscohome.net/unsuscribe/ or you can also call our Customer Service telephone line at (323) 778 8612 to be removed from either our email or postal mail lists.
Notice to California Customers – Your California Privacy Rights:
California's "Shine the Light" law, Civil Code Section 1798.83, gives California residents the right to ask companies once a year what personal information they share with third parties for those third parties' direct marketing purposes. If applicable, this information would include the categories of personal information defined in that law, and the names and addresses of those businesses with which we shared personal information for the immediately prior calendar year.
Alternately, businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt–out of such information–sharing. We have such a policy in place.